Frequently Asked Questions

General Questions

The Digital Presence Platform is a subscription system that builds and maintains a small business’s online presence. It includes a professional website, social media activity, and regular customer email marketing.

The platform is designed for small businesses that want a professional online presence without managing marketing themselves.

Common examples include consultants, contractors, service businesses, coaches, and local professional services.

This platform is not intended for businesses that require custom marketing strategy, advertising campaign management, complex ecommerce websites, or frequent design changes.

Pricing and Subscription

There are two components:

Platform Launch
A one-time fee that covers building your website and setting up the system.

Platform Subscription
A monthly fee that covers ongoing management of your website, social activity, and email updates.

At signup you pay the Platform Launch fee plus your first month of the subscription. After that, the subscription is billed monthly.

Yes. Plans require a 6-month minimum commitment so the system has time to produce results.

After the initial term, subscriptions continue month-to-month and may be cancelled with 30 days notice.

Website Build

Websites typically launch within about 10 business days of signup.

No problem. If materials such as photos, logos, or content are not provided during onboarding, we will use available information and placeholder assets to keep the project moving.

If a logo is not provided, we can create a simple typographic logo using your business name so your website can launch without delay.

Yes. You’ll review and approve a homepage design first. Once approved, that design system is applied across the rest of the website.

Yes. You retain full ownership of the website and all assets created.

Content and Marketing

Content typically includes:

  • service highlights
  • educational tips
  • seasonal reminders
  • business introductions
  • testimonials

These posts keep your business visible and active online.

No. The platform uses proven content frameworks that work for most small businesses.

If you have promotions or announcements you’d like included, those can be added.

Customer email updates may include:

  • promotions
    • announcements
    • seasonal reminders
    • business updates

Emails are sent to your existing contacts or subscribers.

No. List-building and lead-generation strategies are outside the scope of the platform.

Updates and Support

Yes. Each plan includes a set number of website updates per month.

Examples include text edits, image replacements, or updating contact information.

Updates are submitted through a website update request form and completed during our regular maintenance window.

A small update is typically a change that takes less than about 15 minutes to complete.

Larger changes such as new pages or redesigns are scoped separately.

You can contact support anytime by email: support@smallbizdigitaldesign.com. If needed, you can also schedule a short support call.

Cancellation

If the subscription ends:

  • the website remains yours
  • platform management stops
  • social and email scheduling end

After the initial 6-month commitment, subscriptions may be cancelled with 30 days notice.

We’re not trying to be the biggest marketing agency.
 We’re made to be the right one.

We handle your website, social activity, and customer updates — so you can focus on running your business.